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NEED HELP?
FREQUENTLY ASKED QUESTIONS
We receive lots of questions about our doughnuts, here are a few of the most common topics:
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DOUGHNUTS
ARE YOU KOSHER?
We are kosher style. There is no traif in our facility. We are not certified kosher.
BIRTHDAY DOUGHNUTS
We do have birthday doughnuts and doughnut cakes for all your celebratory needs.
CAN YOU INDIVIDUALLY WRAP MY DOUGHNUTS ?
Yes! You can add individual wrapping to our assorted dozens through the catering page on our website, here. If you're looking for a more custom selection, you can contact our office or email our catering manager at mary@blackbirddoughnuts.com. Our store staff will not be able to individually package them at pickup.
FRESHNESS/ STORAGE - SHOULD I KEEP MY DOUGHNUTS IN THE REFRIGERATOR?
Our doughnuts are prepared and fried daily and are made with no preservatives. Our doughnuts are freshest when consumed same day of purchase. If for some reason they are not consumed that day, we suggest that they are refrigerated and bumped in the microwave for 7 seconds. Just so you know, our cake doughnuts do tend to last a little bit longer than our brioche options.
DO YOU HAVE GLUTEN FREE PRODUCTS?
We do not. Our bakery only has a single set of equipment, and we would be unable to guarantee a safe Gluten Free experience for our customers. Flour gets everywhere.
WHAT INGREDIENTS DO YOU USE TO MAKE YOUR DOUGHNUTS?
Raised Doughnuts: flour (contains wheat), flax seed meal, soy milk powder (contains soy), sugar, yeast, salt, vegan butter (contains soy)
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Vanilla Cake Doughnuts: flour (contains wheat), sugar, butter (contains milk), eggs, sour cream (contains milk), baking powder, baking soda, vanilla, salt
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Chocolate Cake Doughnuts: flour (contains wheat), sugar, butter (contains milk), eggs, buttermilk (contains milk), sour cream (contains milk), baking powder, baking soda, cocoa powder, nutmeg, salt
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Vegan Doughnuts: flour (contains wheat), sugar, soy milk (contains soy), vegan butter (contains soy), ground flax, yeast, salt, lemon zest, nutmeg, salt
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Common Allergens Present: Wheat, eggs, milk, soy, sesame. Common allergens are highlighted in BOLD ** All doughnuts are prepared using soybean oil **
DO YOU SELL DOUGHNUT LETTERS/NUMBERS?
We do make letter and number doughnuts!
WHAT IS A RASIED DOUGHNUT VS A CAKE DOUGHNUT?
The trademark of a raised doughnut is its airy, fluffy texture. Our raised doughnuts are made with brioche dough and topped with a variety of house-made glazes, frostings, and toppings. Brioche is a rich, tender, yeast dough made with eggs, milk, and butter.
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Often referred to as “Old Fashioned”, cake doughnuts are made in the style of a traditional cake batter with butter, sugar, eggs, and dairy. Our cake doughnuts have a tender crumb and a rich, yet delicate taste. We make frostings and glazes to complement the texture and style of our cake doughnuts.
DO YOU OFFER VEGAN DOUGHNUTS?
Yes, Blackbird Doughnuts does have vegan options. This is a dietary affirmation, not an allergy-free confirmation. These doughnuts are not made with any animal products. Our vegan doughnuts are prepared on the same equipment and use the same oil as our non-vegan doughnuts. The current vegan flavors are listed on our website.
ALLERGIES
WHAT INGREDIENTS DO YOU USE TO MAKE YOUR DOUGHNUTS?
Raised Doughnuts: flour (contains wheat), flax seed meal, soy milk powder (contains soy), sugar, yeast, salt, vegan butter (contains soy)
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Vanilla Cake Doughnuts: flour (contains wheat), sugar, butter (contains milk), eggs, sour cream (contains milk), baking powder, baking soda, vanilla, salt
Chocolate Cake Doughnuts: flour (contains wheat), sugar, butter (contains milk), eggs, buttermilk (contains milk), sour cream (contains milk), baking powder, baking soda, cocoa powder, nutmeg, salt
Vegan Doughnuts:flour (contains wheat), flax seed meal, soy milk powder (contains soy), sugar, yeast, salt, vegan butter (contains soy)
Common Allergens Present: Wheat, eggs, milk, soy, sesame. Common allergens are highlighted in BOLD ** All doughnuts are prepared using soybean oil **
WHAT OIL DO YOU FRY YOUR DOUGHNUTS IN?
All our doughnuts are fried in soy based oil. There is allergy cross contamination within our oil.
DO YOU HAVE GLUTEN FREE PRODUCTS?
We do not. Our bakery only has a single set of equipment, and we would be unable to guarantee a safe Gluten Free experience for our customers. Flour gets everywhere.
ARE YOU NUT-FREE?
Our bakery does not use nut(s) of any kind other than coconut; however we cannot guarantee there will be absolutely no cross-contamination in the base ingredients purchased from other facilities. We have cross contamination of sesame through out the bakery.
DO YOU HAVE NUTRITIONAL INFO FOR YOUR DOUGHNUTS?
We do not have nutritional info for our doughnuts. FDA requires nutritional info for companies with 20+ stores or pre-packaged goods; we have neither.
I HAVE ALLERGIES. DO YOU OFFER ANYTHING THAT IS WHEAT/NUT/DAIRY-FREE?
We take food allergies very seriously! We have one set of equipment for the production of our doughs and the frying of our doughnuts. Therefore, all doughnuts are prepped and fried using the same equipment. Our non-vegan doughnuts contain wheat, dairy, eggs, and soy. Our menu changes seasonally, and we may serve a doughnut that contains nuts. If a doughnut contains nuts, the nutty ingredient will either be a topping or a filling and it will be explicit in the description and the name. While we do not include nuts or nut products in the dough, we cannot guarantee that there may or may not be some cross-contamination. When we do have a nut doughnut, we do follow the best allergen practices by glazing and filling in a nut free area.
DELIVERY / ORDERING
BUYING CAKES IN STORE?
No. Cakes must be pre-ordered through our catering page, here, at least 24 hours in advance.
DO YOU MAKE CAKES?
We do! We stack two of our cake doughnuts, fill the center with our mixed-berry jam, and frost with house-made buttercream. The cakes feed 2-4 people and start at $26. We have customizable add-ons you can choose from on the Catering Page of our website, as well as a monthly cake special. The cakes are made to order, and we require a minimum of 24 hours notice to accommodate.
DO YOU DELIVER?
Our store products are available for local delivery through Doordash. We do not determine the delivery radius/availability as that is decided by Doordash and their drivers. For large, custom orders, we can also provide Blackbird drivers depending on the date and time of the event. For this option, we need 72 hour advance notice, and you can reach out to the Catering Manager - mary@blackbirddoughnuts.com - to see if we have the availability.
DO YOU SELL DOUGHNUT HOLES?
We sell Mini Doughnuts on our Catering Page, which requires at least 24 hours advance notice. Your order can be placed here!
CAN I PLACE AN ORDER FOR A FUTURE DATE?
Absolutely! All future orders can be processed through our Catering Page which requires your order to be placed 24 hours in advance. You can choose pick-up or delivery via Doordash.
WHAT TIME DO I HAVE TO PLACE AN ORDER BY FOR NEXT DAY PICK-UP?
12pm EST is the order cut-off on our Catering Page for next day pick-ups.
CAN I PLACE AN ORDER DAY-OF?
Of course! For same-day orders, you are welcome to order online, here, or go into any of our shops to order in store. The tickets are printed for our counter staff 20 minutes before your chosen pick-up time, so you are welcome to pick up your items at that chosen time or anytime after, within store hours, at your chosen location.
STORE INFO
WHERE ARE YOUR STORES?
We have a total of seven locations as follows: Brighton, Harvard Square, South End, Beacon Hill, Newton Centre, Fenway, and Arsenal Yards- Watertown. Only the Harvard Square and South End locations include our sister restaurant, Sally's Sandwiches. The locations, and addresses can be found here.
WHAT ARE YOUR HOURS?
Each of our stores have a different set of hours based on the location and day of the week. The hours and locations for all of our stores can be found listed on our website, here.
HOW DO I GET IN TOUCH WITH SOMEONE?
Please call or text us at 617-482-9000